All agents · Customer support and success
Knowledge-Grounded FAQ Answers
BetaAnswers to customer questions drawn only from your approved FAQ or help text, each with exact citations, and an escalate flag when the text doesn't cover it.
How it works
Paste your approved FAQ, help-center, or policy text (or upload it) and up to 20 customer questions. Answers never go beyond your text; anything about refunds, legal threats, or account security is always routed to a person.
What you give it
- Questions (one per line, up to 20)
- Pasted knowledge text
- .txt
- .md
- PDF with a text layer
Limitations
- Answers only what your text states; it does not know your account data or order history.
- Drafts for your support team to review; nothing is sent to customers.
- Questions about refunds, disputes, legal matters, or account security are always escalated.