Draft, not yet in effect. This policy is awaiting legal review and may change before launch.
Refund Policy
DRAFT. Requires attorney review. Not legal advice. Bracketed items are owner decisions.
Prepaid credit
- Platform fees are paid from prepaid credit bought through Stripe.
- Unused purchased credit: you can request a refund within [owner decision, e.g. 30] days of purchase for the unused part of that top-up. Refunds go back to the original payment method through Stripe. [Owner decision: whether Stripe's processing fee is deducted.]
- Used credit: fees for completed runs are non-refundable, except as below.
- Demo credit has no cash value and is never refunded or paid out.
Run charges we refund or never charge
- Runs that fail because of a fault on our side are charged $0 automatically.
- If you believe a run was billed incorrectly, contact us within [30] days with the run ID. We'll review the receipt and, where appropriate, issue a refund as a new ledger entry. Ledger entries are never edited.
How refunds affect your balance
A refund of a top-up removes that credit from your balance. If the credit has already been spent, your balance can go negative, and new runs won't start until it's positive again.
Disputes and chargebacks
Please contact us before opening a dispute with your bank. While a payment dispute is open, new runs in the workspace are paused.
Contact
justinc128@gmail.com