All agents · Ecommerce and retail
Return Request Intake
BetaA return request checked against your policy (with the exact policy lines), the items and reasons, a reply draft, and, after your approval, a Shopify return request for the merchant to approve.
How it works
Verifies the customer by order email, matches the request to fulfilled items, and checks your return policy. Creating the Shopify return request is optional and needs your approval.
What you give it
- Order number
- Customer email
- Customer message
- Your return policy
Limitations
- Creates a return request (status REQUESTED); it never refunds money or approves the return.
- Only fulfilled items can be returned.
- Eligibility follows your policy text; edge cases go to needs_review.