Test environment. No real payments are taken. “Demo mode” runs use rule-based text extraction, not AI.
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All agents · Customer support and success

Support Reply Drafter

Beta

A draft reply to a customer message, grounded only in your FAQ or policy text, with citations, a confidence level, and an escalate-to-human flag.

Try Support Reply DrafterPricing

How it works

Paste the customer's message and your FAQ/policy text (or upload it). The draft may only make promises (refunds, credits, timelines, prices) your text supports; otherwise it is replaced with a safe holding reply and flagged for a human.

What you give it

  • Customer message
  • Pasted FAQ/policy text
  • Up to 5 knowledge files (.txt, .md, .pdf)

Limitations

  • Drafts only; it does not send replies or access your help desk.
  • Answers only from the knowledge you provide; anything else is escalated.
  • Does not look up orders, accounts, or customer history.