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Ticket Classification and Routing

Beta

Each ticket classified with a group, tags, and priority from your own lists, with the line that justifies it; Zendesk is updated only after you approve the exact changes.

Try Ticket Classification and Routing Pricing

How it works

Reads Zendesk tickets and proposes routing using only your groups and tags. Instructions inside tickets are ignored.

What you give it

Ticket numbers
Your groups (name = id)
Allowed tags

Limitations

Only uses your listed groups and tags.
Doesn't reply to customers or close tickets.